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Tony Graham Toyota is A1!
Well, where do I start? I was headed to ball hockey tonight, I haven't really driven my truck for about 3 months. As I am driving down Cambrian road, which appears to be live a washboard or corduroy. It felt like I was in the tragically hip song. Anyway as I stopped at the stop sign everything seemed normal. Well, when I started to move again, everything was not normal. Apparently my oxygen sensor blew out of the exhaust pipe. Now the truck is loud. Not just 2 weeks ago, I said that I have not put any money into this truck, and now here it is. I am gonna have to sink $500 or more into this thing. At 11:30pm I called Tony Graham Toyota, and they were able to fit me in at midnight to get the truck looked at. I thought hummm... this is pretty good. I am glad they work until 2:00am. So after discussing with Dana what would be the most convenient, we decided I would head over there now. So here I am sitting at Tony Graham blogging about this experience since I have nothing better to do. When I arrived they were expecting me which I was surprised, so I thought humm... I should get good service. They had my truck in the shop ready to work on it before the guy at the counter could print out the work order. This mechanic was a Keener, this is good. The guy I was talking to on the phone came over and asked me if I wanted anything from Tims. I thought to myself, its midnight and I am going to be here until 2am, I should get a coffee. So I took out my money to pay and he said not to worry about it. I was quite impressed with his generosity! Within 5 minutes of me typing this blog the service man came over and confirmed that the oxygen sensor had blown off and they think they should be able to put it back on with $30 worth of parts. Again I was surprised, however I would have to pay for about an hour of labour, this sucks since I will likely be here for the next hour, but it is better than waiting until 2am. This is what they are going to try, as it appears that the pipe where the sensor attaches is still good and the sensor is also good. Tell me this service center being opened until 2am is not a brilliant idea. Well, my coffee just arrived! As promised, it was free, Fantastic! Now I am in a holding pattern, to see if that worked and if I will get my truck back. Now it is ready, and it had its oil changed.
It is now 12:52, and its all done, I arrived at 12:00. Pretty good I must say and a lot cheaper than I thought I would spend.
Sweet deal JK. What did it end up costing you in the end? It's very rare I hear a story about good (and indeed great) service at a dealer. Just the other day I got an automated call from Donnelly Kia reminding me that my Rondo was due for service and then threatening that if I didn't get the service done that my warranty (and extended warranty) would be invalid. Fair enough - but nothing says I need to get the service done with them!
Which also included their $30 oil change, a $25 air filter, $80 labour, $20 in Tax, and $17 for the parts. I can tell you it is a pain when you have the extended warranty and you get service done at different places. This is how the subaru is. Some service at Otto's and some in Belleville. They have said to me 2 times, I have only been there 2 times that my plugs need to be replaced, and I told them twice it was done in Belleville.
I want to tell you my experience with Tony Graham. First, their sales are pretty good. But then when you reach the price negotiation point, their attitude changes completely. They threatened me that if I don't buy a car from them after having car test from them, Tony Graham instructed them not to service my car. I was mad and left. From now on, I started to look for other car instead of Toyota's cars.
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